General conditions
- AROMAS DEL CAMPO reserves right to modify, without notice, prices in current catalogue and discontinue products.
- Delivery dates are not complaining, AROMAS DEL CAMPO will attempt to fulfill them, however, cannot be held accountable under any case.
- Discount rates can be modified at any moment.
- Services offered by any company related to AROMAS DEL CAMPO distribution of products; like replacement of lamps, components, shipping of tester products, are covered by AROMAS DEL CAMPO.
- All products are property of AROMAS DEL CAMPO until complete claim settlement.
- Client accepts the conditions mentioned in this document.
- AROMAS DEL CAMPO reserves right to declare a client account null if commercial agreement terms are not met.
Web
- In order to sell or publish any AROMAS DEL CAMPO product on the internet, an agreement must be signed.
- The display of photographs of products or similar to AROMAS DEL CAMPO in websites must have specified authorization by the company.
Prices
- The given prices are the suggested retail prices without VAT.
- The pricing do not include bulbs or shades except when mentioned.
- This Price list nullify any other Price list.
Orders
- All orders must be sent via email with reference codes, names, colors and if shades and bulbs are needed.
Payment terms
- All orders must be paid in advance by wire transfer with proforma number in description.
- In case of orders that require customized products or for projects orders, the company will re- quire total payment or 50% advanced payment.
- Payment delays for holidays or festivities will not be accepted.
- The delivery date is determined by the circumstances from the date in which the proforma is paid.
- The client is not authorized to claim any incident if it is not in writing.
- The company reserves right to deny orders if the client does not comply with payment commitments.
Transportation
- Transportation costs are calculated according to order and destination.
- If client requires urgent shipment, additional costs will be applied.
Claims
- Any visible damage in packaging must be notified to shipping company upon receival.
- Claims will be accepted 5 working days after receiving order.
- Claims must be sent via email to account manager with photos and description If the above points are not met, the claim can be disqualified.
- Claims will be accepted 5 working days after receiving order.
- Damage claims are not included except if proved to be manufacturing flaw by AROMAS DEL CAMPO.
Repairs
- If a third party wishes to repair a product before being returned to factory, it must be authorized by AROMAS DEL CAMPO.
- The product must be packed correctly and in the original box.
- Once the product is received in factory, an approxi- mate price to repair will be issued.
- Transportation costs will be covered by client.
- In case the lamp has been discontinued, it can be repaired if the company has spare parts.
- All repairs will be charged.
Once the return has been validated by our after-sales department, after inspection of the goods at our facilities, we will proceed to refund the amount, always applying a 15% depreciation for handling, inspection and repackaging costs.